FAQs

How do I cancel my order/change my address?
You write to us on customersupport@treehousetoys.in /you can whatsapp us on +918106206096 with the order id . If the order is not dispatched then we shall have it processed accordingly for cancellation. 
Can the toys be used outdoors?

You use it for the play and place it indoors for the longer durability. 

Bulk orders or Retail orders:

For bulk orders & preschools contact +91 9032487042 or mail to cusotmersupport@treehousetoys.in

What payment methods can i use?
We have a number of payment methods. Choose the one that is most convenient for you.

  1. Online Payment via Credit or Debit Cards.

  2. Net Banking 

  3. Online Payment via Wallets and UPI - For payments involving QR code scanning, please use a desktop since QR code scanning cannot happen from the same device.

  4. Cash On Delivery (COD) - The COD limits set are subject to change. You will see the limits displayed at check out.

Return /Replacement :

At any point in time we want our customers to have a delightful experience
and we shall ensure we deal with all fairness ,in case you have any
feedbacks please reach out to me 

  • Sravan - Founder 
  • 8106206096
Want to order a stock which is out of stock?
In case our products are out of stock then we have notify me tab you can click and enter your details we shall inform you as soon as its back in stock .
 
How long will it take to ship my order?

Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you've placed your order, it usually takes 24 to 48 hours to process and mark it ready-for-shipping. Pre-orders will be delivered according to the stipulate time mentioned on the products .

Special message or gift wrapping the products?

Once you add to cart you will have the option for gift wrapping and writing a special message.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website.

Please contact our customer support team through customersupport@treehousetoys.in/you can whatsapp us on +918106206096 with the order number. 

Speak to our customer delight officer?
9032487042