Refund Policy

Refund Policy

We offer a 7-day refund policy for most items. Please review the following terms and conditions:

1. Eligibility:

   • We only offer refund if products received in damaged condition or products with missing parts . Make sure to take a video while unboxing the product.
   • Some items may not be eligible for a refund, such as Personalized or custom-made products. Please contact our customer support for more information.

2. Timeframe:

   • You have 7 calendar days from the date of delivery to request a refund.
   • After 7 days, unfortunately, we cannot offer you a refund.

3. Refund Process:

   • To initiate a refund, please contact our customer support team (customersupport@treehousetoys.in) with your order details and reason for the refund request.
   • Our team will review your request and provide you with further instructions.
   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 workings days.

4. Return Shipping:

   • If you are eligible for a refund, you will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
   • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for any lost or damaged returned items.

5. Exceptions:

   • The following items are not eligible for a refund:
     • Items that have been used, damaged(if damaged after receiving in a good condition), or altered from their original condition

6. Contact Us:

   • If you have any questions or need assistance regarding our refund policy, please contact our customer support team. We are here to help!